hi folks, past few days ago i receive a comment about a complaint about a furniture retail shop @ IMM and if you remember , sometime ago, i also wrote a post about the same company how bad is the service from them. Here is a follow up another Victim :
I AM writing to express my bad experience and dissatisfaction with xxx xpple Interior and their overall quality, sales and customer service.
I ordered and purchased a bedroom set (bed frame, side tables, dresser and a wardrobe) early this year from xxx xpple Interior at IMM. Delivery for the bedroom set was scheduled on 29 October 2008. However, my bedroom set came without the wardrobe. The company or the delivery team did not inform me regarding the delay until I called their sales person (xxxxxx) at about 5PM.
xxxxx then arranged to deliver the wardrobe on 31 October, 3-6pm but it came after 6pm, again without informing me that the delivery team would be late until I called xxxxxx again. This time, the wardrobe came but without the 2 built-in drawers. To make things worse, there were no less than 5 scratches and all about 10cm on the side panel of the wardrobe. Instead of changing a new side panel for me, the delivery man just used a black paint pen to cover-up the scratches. That showed that they had no intention to rectify the problem for customer but just do a simple job to cover it up and calling it a day. As for the missing drawers, it only came one week later. In total, I took 3 half day leaves instead of a half day if everything was done properly and correctly.
Since then, I had called xxx xpple many times and even went to its retail outlet at IMM to ask the sales person (xxxxxx) to rectify the problem on side panel. However, he failed to give me any solution, replacement offer or compensation.
On 20 November at 3PM (Thursday), I went to xxx xpple, IMM again (for the X times) from East Area. xxxxxx was off on that day. Thus, I spoke to one of the staff there about this issue. During the conversation, their outlet manager (xxxxx) who was standing behind the counter told me to keep my volume down. Although I was talking to one of the staff with a normal tone, I believe xxxxx was afraid that other customers in the outlet will come to know about their poor service. Thereafter, about 1 hour later, he called and informed that the replacement for the side panel was scheduled to be delivered and replaced on 22 November at their own time convenience and without my acknowledgement. To my surprise, nobody had ever informed me about it. I was rather disappointed with the whole incident and the rude and poor service provided, I decided to request for compensation instead since it took the company 3 weeks to inform us about such solution.
When I told them that I do not want any replacement anymore, xxxxx told me that the company could only provide replacement and nothing else. I told him that I would consider writing to Forum about my experience with the company.
In the end, both xxxxx and xxxxxx agreed and promised that a compensation would be sent to me in a week’s time provided I do not write to Forum. I requested for an apology letter from the management if they do not want me to write to the Forum. The purpose is for their management to be aware of such incident(s).
To my disappointment, it has already been a month after my last conversation with xxx xpple, I did not receive any apology letter nor the compensation that was promised. It seems like xxx xpple’s employees have a major attitude problem. The company does not have the mindset of providing customer-oriented service. There was no proper service recovery procedure and the whole incident was certainly a bad one to encounter as a consumer. Definitely not worth the money we paid for.
Poor management, poor customer service, poor attitude, poor quality
Final Verdict: NEVER EVER BUY ANYTHING FROM THEM
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